ServiceNow practice

ServiceNow, done properly.

Independent architecture, platform recovery, and custom development for enterprise ServiceNow instances. One senior architect. Direct delivery. No account layer.

Most ServiceNow problems were made at implementation.

Decisions under pressure. Architecture that did not account for what came next. Configurations that outlasted the people who built them. Teams have been working around those decisions ever since.

We review the data model, the platform configuration, what was customized, what was patched, and what the original intent was. Then we fix it, or architect the replacement.

L1
User interface
Service Portal · Now Experience · Employee Center
L2
Business logic
Flow · scripts · business rules
L3
Data model
CMDB · scoped apps · relationships
typical
L4
Integrations
MID Server · REST · SOAP · IntHub
typical
L5
Platform
Performance · configuration

The platform does not care who signed the contract. It renders what the data model says.

Our principle

Eight practices. One advisor.

Scoped to the problems a senior ServiceNow architect actually gets paid to solve.

ITSM and ITOM

Incident, problem, change, discovery.

Platform architecture

Data model, scoped apps, upgrade-safe patterns.

Custom development

Business rules, Flow Designer, scripted REST.

Integrations

REST, SOAP, MID Server, Integration Hub.

Performance

Instance health, slow queries, tuning.

Migrations

Version upgrades, data migrations, legacy systems.

Service Portal

Now Experience, custom widgets, adoption work.

CMDB and Asset

CI relationships, data quality, accuracy.

What we do

  • One senior architect, from first call to delivery.
  • Fixed scope for defined problems. Retainer for ongoing architecture.
  • Direct conversation first, then a written plan.
  • We say no to work outside our depth.

What we don't

  • No staff augmentation.
  • No time-and-materials billing.
  • No sales reps between you and the engineer building it.
  • No discovery decks or RFP cycles.

Tools built for ServiceNow.

servicenow-instance-wakeup

Automates waking hibernated ServiceNow developer instances. Handles login, redirects, and the wake button.

github

sn-edit

CLI for developing ServiceNow scripts locally in your own editor. Download, modify, upload, without touching the browser.

github

Tell us what is not working. Thirty minutes, direct conversation.

Start a ServiceNow conversation
Response
Same day, within hours
Format
Remote-first, on-site when it matters
Markets
Europe-wide
Industries
Automotive · telco · logistics · banking